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Refunds

You can issue refunds for completed transactions directly from the Collect mobile app. Refunds are processed through Stripe and returned to the original payment method.

Permissions Required

You need the Charges - Manage permission to issue refunds. Admins have full access by default.

Issuing a Refund​

  1. Navigate to Charges from the main menu.
  2. Tap the transaction you want to refund to open its details.
  3. Tap the Refund button in the Payment Method section.
  4. A confirmation dialog will appear showing the refundable amount.
  5. Tap Confirm to process the refund.

A success or error notification will appear once the refund is processed. The transaction detail will update to reflect the new status.

Refund Eligibility​

Not all transactions can be refunded. A transaction is eligible for a refund when:

  • The payment succeeded (was captured).
  • There is still an unrefunded balance remaining on the charge.

Transactions that failed, were canceled, or are still pending cannot be refunded. Transactions that have already been fully refunded will not show the Refund button.

Full vs. Partial Refunds​

When you refund a transaction, Collect refunds the remaining refundable amount -- the original captured amount minus any previous refunds. If a transaction has already been partially refunded through another channel (such as the Stripe Dashboard), Collect will show and refund only what remains.

After a refund, the transaction status updates accordingly:

OutcomeStatus Shown
Entire amount refundedRefunded
Partial amount refundedPartially Refunded

Both statuses display the total amount refunded on the transaction detail screen.

How Refunds Are Processed​

Refunds are processed through the Stripe API, not through the card reader. This means you do not need a reader connected to issue a refund -- it works regardless of how the original payment was collected.

Refund timing depends on the cardholder's bank, but typically takes 5-10 business days to appear on the customer's statement.